TERMS
Terms & Conditions
Homeowner Responsibilities
- Keep your water level the same. Low water level can result in equipment failure and can be costly to repair.
- Keep your skimmer baskets as empty as possible. If your yard has a lot of falling leaves or debris that gets into the pool between weekly service visits, take a moment to periodically clean your skimmers. This goes a very long way when keeping a clear and clean pool with free flowing water circulation.
- Never add any chemicals to the water yourself unless you consult with your pool technician first.
- If you are planning a big party with heavy pool use, please let your technician know in advance so that they can better prepare the water for the heavy bather load. Low water level can result in equipment failure and can be costly to repair.
pool access/dogs:
Homeowners are responsible for access to the backyard. If we cannot gain access to your backyard then that service week will be skipped without credit for that week of service.
BILLING/PAYMENTS:
You will receive your monthly invoice around the 5th of each month. We are always invoicing you for the current month that we are servicing. Just like you like your pool to be serviced each week in a timely manner, we require timely payment. Payments are due by the last day of the current month for which service is performed. Payment is late if not received 10 days after due date.
SERVICE SUSPENSION / CANCELLATION:
Service can be suspended after the payment due date and your balance, along with all applicable re-activation fees, will have to be paid to restart the service. Either you or we can cancel service at any time by providing 30 days’ notice. We reserve the right to cancel service without notice if you do not make payment(s) as agreed. An invoice that is 45 days overdue will be passed on to a debt collection agency.
BAD WEATHER:
Every reasonable effort will be made to maintain your pool on a certain day of the week, every week. There will not be any kind of compensation or refund or rescheduling of service due to any act of nature which prevents us from servicing your pool on your regularly scheduled day. If it is thundering, having a pole in our hand is not a good idea, so this means we will not brush, skim, or vacuum for safety reasons. We will still empty all collection baskets, check and treat water chemistry, and make sure the equipment is working properly.
HOLIDAYS:
We don’t service on holidays that fall on a weekday, such as Memorial Day, July 4th, Labor Day, or Thanksgiving. Your pool will be left with enough chemicals to maintain the proper balance.
SERVICE HIATUS:
Most pool service companies charge on a weekly basis (52 weeks/year). However, we charge a flat monthly rate (48 weeks/year). There are two weeks per year that your pool will not be serviced and the monthly rate will not be adjusted. These weeks include:
Why Choose Us?
Why do so many customers trust WRX Pool Services with their pool cleaning and maintenance services? Our professional and dedicated team is committed to providing you with the best experience possible. In addition, our customers enjoy:
Family-Owned & Local
Multilingual Staff Members
Free Quotes Available
Weekly Pool Services
About our Services
Read Our Reviews
There are a lot of pool companies out there, so how can you possibly know which one to trust? Reviews from real clients are a great way to understand what kind of experience you can expect from WRX Pool Services. See what our satisfied customers have to say:
"Very reliable, responsible and professional company. I have used Pool Services for any pool maintenance and/or service needs for the past couple years and I highly recommend them!"
Robert O.
"WRX was very professional and courteous. Ricardo and his crew were on time and did a great job. I would definitely use their pool cleaning services again. Thanks."
Evan A.
"I really recommend WRX pool services. They really care about every detail regarding your pool. They are very professional and since I hired them my pool is clear like crystal."
Paola C.
